Don Norman - Ten Rules for Successful Products
Don is #2 on my list of speakers from Business of Software 2009. Don forces you to understand how people are using your product. It sounds simple, but most companies have a different outlook on their product than their customers. Here are his 10 rules for successful products. Everything is a product. Everything is a service. You can’t have one without the other. The software you create is a product, but the experience you provide is your service. »